Customer Service
- Terms and Conditions
- By using this site you are agreeing to our terms of use, if you do not agree with any of the terms you may not use this site.
- Disclaimer
- All products, information, services, and materials contained in this site, including without limitation, graphics, text and links, are provided on an ‘as is ‘ basis with no warranty to the maximum extent permitted by law.
Alternative-gift-shop makes no warranties or representations of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site, to the full extent permissible by applicable law. Alternative-gift-shop disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Alternative-gift-shop will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.
This does not affect your statutory rights. - Shipping & Delivery
- We normally have the items you want in stock. In the unlikely event an item is out of stock we will email you with an expected delivery date and ask if you would like it back ordered if not a refund will be given.Products in stock are usually dispatched (by Royal Mail or APC courier) within 3 days of order receipt. Please allow 3-5 working days for delivery.
- If you need a faster delivery please contact us.
- Privacy & Security
- Alternative-Gift-Shop do not disclose buyers information to third parties with the exception of for the purpose of arranging to deliver goods.
We only collect your data for the purpose of accepting and processing any orders placed. - Returns & Replacements
- In the unlikely event that goods arrive that are faulty please inform us within 3 days of receipt and we will arrange with you how to return them to us. On receipt of the goods we will check them and if they are found to be faulty they will be replaced free of charge together with the return postage costs. If you receive unwanted goods please contact us within 3 days of receipt and we will arrange with you how to return them to us. The goods must be returned in their packaging and be in a re-saleable condition. We will then refund you within 7 days. We cannot refund postage costs on the sending and returning of unwanted goods.